Secretarial Courses
Brief Overview
Receptionist continues to gain relevance in the emerging business environment. Your deportment could have bi-directional effects on a company that could either be negative or positive. It is obvious that your your mannerism provides some gleams into the business culture of a company. Therefore, the receptionist should adequately reflect the front desk functions of the business of which positive impression is an essential component since you are often the first person customers interact with. The crucial role of the receptionist accentuates the importance of training which the Receptionist Diploma program has been developed to achieve. The course will be delivered in two phases over the period of nine months with the below course contents:
Course Content
- The Role of a Receptionist
- Interaction with the Clients.
- Handling the Calls.
- Communication Skills.
- Body Language and Appearance.
- Administrative Skills.
- Developing Relationship with Clients.
- Conflict Resolution.
- Computerized Typing
- Computer Applications
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Brief Overview
The work of a secretary has drastically changed over the years. Unlike where secretaries were primarily required to type, file documents and respond to phones messages, today's functions of a secretary transcend the latter. The Secretarial Diploma Program will prepare students to handle the jobs requirements of today's secretary which includes ensuring the smooth running of any business, ensuring day-to-day activities happen in the most efficient manner.
We build the foundation of students for responsible participation in communication written and oral, enhanced their aptitude for inquiry and the ability to intelligently provide solutions to job related problems in the office. The course will be delivered in three phases over the period of twelve months with the below course contents:
Course Content
- Computerized Typing
- Management
- Supporting Business Events
- English
- Computer Applications
- Accounting
- Composing Business Documents
- Office Procedures
- Business Communication
- Secretarial Duties
- IT Collaborative Software – MS -Teams, Zoom, etc.
- Introduction Commercial And Administrative Law
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